Each situation requires a different approach from MSF’s teams of counsellors, psychologists and psychiatrists. In some cases, counsellors are trained to help people talk about their experiences, process their feelings, and learn to deal with them. In other cases, psychologists conduct individual therapy sessions, often with a specific focus.
Another aspect to mental healthcare is psycho-education, where communities are taught about the importance of mental healthcare and to be aware of the signs and symptoms that they should look out for. Psycho-education, as well as counselling, can be done in groups, which may have predetermined themes connected to the situation.
Our teams use creative approaches to help raise awareness about the importance of psychological care, and they adjust what they do to fit each community's needs and culture.
Supporting our teams
Staying mentally well is important for everyone, including our MSF staff. They often face huge pressure working long hours in emergency contexts and are required to process the traumatic stories of the people they provide care for. Whether they are far from home and away from their usual support networks, or working within their own community, they need safe spaces and strategies to stay healthy and well.
Athena Viscusi is a clinical social worker and member of MSF’s Psychosocial Care Unit, which works to support MSF staff with psychosocial care. “We talk about having a plan when they’re unable to rely on their usual coping mechanisms,” she says. “If they usually run five miles a day to relieve stress, but they are going to be confined to a compound, what are they going to do instead? Another big part of preventing burnout is keeping up strong social connections, with both friends and family at home and their MSF colleagues.”
If a team has experienced a traumatic incident or particularly high stress, an MSF psychologist might travel to the project location to provide support. Counselling is also available for all staff by phone or video call.