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Fighting abuse, exploitation and harassment in our work environment

14 Feb 2018

Updated: 17 June 2019

Médecins Sans Frontières/Doctors Without Borders (MSF) promotes a working environment free of harassment and abuse. Our leadership has unequivocally committed to fight abuse and to reinforce mechanisms and procedures to prevent and address it. This includes enhancing grievance channels at all levels of the organization and supporting victims and whistle-blowers.

The integrity of our organization is upheld by the good conduct of each individual staff member, in any location, with full respect for the communities we serve.

We expect all staff to abide by our guiding principles as stipulated in our charter – where our role is to provide assistance to populations in distress and to respect our professional code of ethics.

All staff resident in Australia and New Zealand, whether working in our international programs or in our Sydney office are required to sign the MSF Australia code of conduct. This code of conduct outlines minimum professional and personal behavioural standards. All staff are expected to: understand, adhere to and abide by the framework in this document. MSF Australia also offers channels at every level of the organisation for misconduct to be reported in confidence.

For us, this means not tolerating any behaviour from our staff that exploits the vulnerability of others, or of employees taking advantage of their position for personal gain. We do not tolerate any physical or psychological abuse against individuals, sexual harassment, sexual relations with minors, or any behaviour that does not respect human dignity.

Grievances Mechanisms

Procedures, including grievance and whistle-blowing mechanisms, have long been in place to encourage prevention, detection, reporting, and management of all types of misbehaviour, harassment and abuse. Through these mechanisms, all staff members are encouraged to report inappropriate behaviour or abuse either through their management line or through specific reporting channels, using dedicated email addresses – and outside any hierarchical lines. Victims or witnesses in the communities where MSF works are likewise encouraged to report misconduct to us so that allegations can be properly addressed.

First step: Awareness

A broad awareness campaign has been carried out at MSF for several years to inform all staff of the mechanisms available to them to report abuse. This information is shared through specific communications, including in printed staff manuals, and is conveyed in briefings, field visits and trainings. Specific awareness sessions are also regularly organized at field level. Moreover, e-briefings and learning modules related to behaviour and management of abuse are regularly updated and improved. 

MSF places specific importance in protecting victims and whistle-blowers. Our aim is to create an environment where they feel they can safely file complaints, without fearing for their safety, their job, or their confidentiality. This requires consistent attention and dedicated resources, and always remains a work in progress. 

An inappropriate behaviour is one that has an immediate or potential impact on the health or well-being of those involved, on the security of our beneficiaries (patients and their caretakers) or our staff.

MSF Australia has very thorough recruitment and management procedures. We conduct police checks for criminal records as well as working with children checks for all Australians and New Zealanders going to the field. All potential employees undergo reference checks with previous employers and we verify the medical registration licenses of medical practitioners. All field staff also receive pre-departure training including briefings on appropriate behaviour and core values.

Managing Cases Confidentially

MSF’s first priority when misbehaviour is reported is the safety and health of the potential victims and of the whistle blower. Immediate attention is given to support the victim, which can include providing psychological and medical care, and securing legal support. 

MSF aims to ensure that these situations are addressed with the utmost confidentiality, which is crucial for the victims and/or witnesses who consent to the actions MSF will take to investigate allegations. In some cases, inquiries are triggered to establish the facts, take appropriate action, apply sanctions, and identify preventive measures. Consequences for implicated MSF staff can range from official warnings and mandatory trainings, to temporary or definitive termination.

MSF always respects the victim’s decision to bring – or not – a matter to justice. In the event of sexual abuse against minors, MSF’s policy is to report the case to judiciary authorities depending on the child’s best interests and availability of such procedures.


Key Challenge: reducing barriers to reporting

Though reports of abuse through our grievance mechanisms are steadily increasing, MSF believes misbehaviour remains underreported today.  

In early 2018, MSF published a statement on the actions we had taken to combat abuse and harassment, the challenges we faced, and the number of cases recorded in 2017.  This was updated on 17 June 2019 to reflect the numbers recorded during the 2018 calendar year.

MSF is acutely concerned about all possible barriers people might face in reporting abuses, and this remains one of our key challenges today. We are continuously stepping up efforts to increase awareness of reporting mechanisms across MSF and to improve these mechanisms.

The reasons for underreporting are probably similar to those found in society at large, including the fear of not being believed, prevailing stigma, and possible reprisals. This is all the more acute in many crisis settings where MSF operates, such as conflict areas, where there is often a general lack of protection mechanisms for victims, a high level of generalized violence and impunity, and where populations may be highly dependent on external assistance. The size, turn-over and diversity of our staff require a continued effort to inform and create awareness about MSF’s policies on harassment and abuse, as well as all mechanisms available for reporting any abuse or harassment.

Our key priority is to reinforce our reporting mechanisms and work to ensure that everyone—from headquarters visitors to community members and patients—is aware of these processes and how to access them, and to protect victims and whistle-blowers at all times.

Achieving and maintaining a work environment free from abuse and harassment is an on-going endeavour, for which we are all responsible. We also commit ourselves to do no harm to vulnerable people we are striving to help.